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How to Make a ReturnUpdated a month ago

  1. Sign In to Your Account: Click the profile icon in the store menu. Enter your email address and click "Continue."
  2. Verify: Open the email from our store to copy your six-digit verification code. Enter this code on the store login page.
  3. Select Order: Click "Request return" for the specific order you want to submit.
  4. Select Items: If the order has multiple items, select the specific pieces you wish to return.
  5. Submit: Select a return reason, add a note if necessary, and click "Request return."
  6. Review Process: Our team will review your request and provide return status via email. 
  7. Approval: If your return request is approved, you will receive an email with shipping instructions and a return label. If your return request is denied, you will receive an email with an explanation of the return request denial.
  8. Ship: Affix the label to your package and drop it off at the designated carrier.

Please Note: Only authorized items submitted through your account will be accepted. Unauthorized returns cannot be processed and will be donated with no credit issued.

If you have any questions or need additional assistance, please reach out to our customer service team via the chat tool in the bottom right of your screen
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