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Order FAQs

Can you send me the invoice on my order?

We will be happy to send you the invoice for your order. Just let us know what the PO number is, and we can forward that right away.

I need to make a change or cancel my order.

Depending on when your order was submitted will help determine if changes can be made. We will need your PO number and list of item(s) you are requesting to change.

We didn’t receive all the items from our order.

We apologize you did not receive all the items from your order. If you could provide us with your PO number and the missing items, we will look into this and get back to you.

The wrong items were sent on our order.

We apologize that the wrong items were sent on your order. Please provide us with your PO number and the items that you received in error. Once we receive this information, we will review the order, contact the manufacturer and let you know the outco

My order got duplicated, what now?

We apologize your order got duplicated. Please provide us with the PO number and we will be happy to look into this issue.

Item(s) received were damaged.

We do apologize for you receiving damaged items. Please provide us with your PO number and we will contact the manufacturer to get replacement items shipped out to you or your customer.