FAQ

We would like to set up an account.

To set up an account with Scrub Authority, follow the link below to our Wholesale Account Request. Please be sure to fill in all fields and attach your Resale Tax Certificate. Once we receive the completed form, we will get you set up and one of our

I cant get log into my account

Scrub Authority has gone to a passwordless logon system. Once you enter your email address, you will be sent a 6-digit code to logon. If you are not able to logon or did not receive a code, please contact our customer service department and one of ou

Backorder Policy

Please note that Scrub Authority has updated its guidelines regarding backorders. Moving forward, if a requested item is expected to be available within two weeks, we will proceed with placing the order, and the backordered items will follow. We will

Time limit to cancel orders

Please be aware of a change in Scrub Authority's order cancellation policy. The new timeframe for canceling orders is now the same day you receive your invoice. This adjustment is due to the manufacturers' swift processing of orders, which limits the

Lab Coat Sizing

Clarification regarding the sizing of lab coats when placing orders via Purchase Orders (POs). To ensure accuracy in your lab coat orders, please be aware that if the size specified on the PO for a particular lab coat style is incorrect or unavailabl

Online Orders

We understand you may have questions about discounts, taxes, and credit card information when placing an order with Scrub Authority. We want to assure you that each online order is carefully reviewed by our team before it's sent to the manufacturer.

Return Policy

Returned product to be received by Scrub Authority within 30 days of delivery on your order. There is a 25% restocking fee for all returned items. Discontinued and WSL (While Supplies Last) items are "final sale" and not eligible for return. The garm

Item(s) received were damaged.

We do apologize for you receiving damaged items. Please provide us with your PO number and we will contact the manufacturer to get replacement items shipped out to you or your customer.

I need to make a change or cancel my order.

Depending on when your order was submitted will help determine if changes can be made. We will need your PO number and list of item(s) you are requesting to change.

The wrong items were sent on our order.

We apologize that the wrong items were sent on your order. Please provide us with your PO number and the items that you received in error. Once we receive this information, we will review the order, contact the manufacturer and let you know the outco

I am looking for a specific item, how can I get help?

We will be happy to assist you. Please email our customer service team at [email protected]. One of our knowledgeable team members will be in touch with you to find out specifics of what you’re looking for and provide you with excell

Do you embroider? What is the cost?

Scrub Authority does offer embroidery. Please contact us at [email protected] and one of our team will be in touch with you..

Can you send me the invoice on my order?

We will be happy to send you the invoice for your order. Just let us know what the PO number is, and we can forward that right away.

We didn’t receive all the items from our order.

We apologize you did not receive all the items from your order. If you could provide us with your PO number and the missing items, we will look into this and get back to you.

My order got duplicated, what now?

We apologize your order got duplicated. Please provide us with the PO number and we will be happy to look into this issue.